Attention: In all kinds of communication about your order, be sure to state your order number. Sold products are non-refundable except for the following conditions.
1. In case the sold product (*) is faulty,
2. If the shipment is damaged during transportation from the cargo company (**) and this damage is detected and the product is not received by the buyer, the damage is compensated by us.
(*) For the acceptance of your request for problems related to the products (problems that cannot be noticed at the time of delivery are included in this scope);
a) If the invoice is issued in your name and you are not a taxpayer, our invoice and waybill issued to you; If you are a taxpayer or have your order invoice issued to your company, your invoice and delivery note regarding the product(s) you will return must be sent with the products.
b) The return process must be initiated within two days following the delivery date.
c) Returned products must be sent back with the company used in the delivery.
d) After the reason for the return is evaluated, the defective products will be replaced with new ones if they comply with the conditions listed above. In such a case, all costs of the return and resend stages belong to us. If the return of the product is not found to comply with the above conditions, all costs in the return request process are borne by the customer himself.
(**) In case of problems arising from the delivery company; damaged packages should not be received and a report should be made with the delivery company. If the representative of the delivery company thinks that the package is not damaged, you have the right to open the package and check that the products have been delivered undamaged and to request that the situation be determined with a report. However, after the package is received by you, it is deemed that the delivery company has done its duty properly. If the package is not accepted and a report is kept, the situation should be reported to us as soon as possible with the copy of the report that you have left. We will ensure a new and healthy delivery as soon as possible.
All products sold on our site are under the guarantee of the manufacturer / importer companies. You can return the purchased product within seven (7) days from the date of delivery, without destroying it, using it, and without impairing the resaleability of the product, by showing a reason. However, when delivering the product, the product must be delivered completely and undamaged together with its invoice, return form, product box, packaging, and accessories, if any. If any of these rules is missing, product returns will not be accepted. If the product is returned in accordance with the return conditions, the product amount will be refunded. It takes 1-3 weeks for the refund to be reflected in your account, depending on the bank you work with. Payments made by wire transfer are reflected in the account within one week at the latest.
Before sending the product, select the "Return Form" from the "Subjects" section under "Contact" on our website, and send it to us by stating your reason. Afterwards, the product return form will be sent to your e-mail address. You must fill in this form and send it to us. This form will be reviewed by the Technical Service Department and your approval will be given. Return the product after receiving this approval.
Send the products to be returned to the Technical Service Department immediately after receiving the approval. There is no shipping fee for returned products sent with Contracted Cargo. Counter-paid shipments with other shipping companies will not be accepted. In this type of shipments, the shipping fee belongs to the sender.
Our company accepts and undertakes in advance that it will act in accordance with the provisions of the Law No. 4077 on the Protection of the Consumer, which is amended by the Law No. 4822.
You can contact your customer representative for the cancellation of your order and perform the cancellation process. As a result of the cancellation process, the refund will be made within 3 (three) business days following the cancellation request.